If you are having difficulty breathing or experiencing other severe symptoms, call 911 immediately. Advise them of your symptoms and travel history.

If you are feeling unwell with fever, new cough or difficulty breathing, muscle aches, fatigue, headache, sore throat please consult a health practitioner and/or your local public health unit. In Ontario you may contact Telehealth Ontario at 1-866-797-0000 and speak with a registered nurse.

If you are currently receiving care by one of our homecare providers and have questions, please contact your home care agency to determine the best course of action, or call us at 647-478-9320.

Our Updates

In response to the COVID-19 pandemic, Homecare Hub is working with our partner agencies to continue to provide the quality care needed, while also protecting patients and care workers. Our medical team has been monitoring the situation since January, and have deep knowledge of COVID-19 and a strong understanding of the precautions necessary to contain the spread.

This includes (but is not limited to):
• Any care worker presenting symptoms or has any known exposure will be in quarantine/isolation
• All workers will practice sanitary procedures including hand-washing, use of hand sanitizers and wipes, practice social distancing where possible, and wearing protective equipment where appropriate.

Advice and Guidelines

While anyone can be adversely affected by COVID-19, seniors aged 65 years and over, and those with severe chronic medical conditions such as lung, heart are more at risk then younger adults (WHO).

Use the telephone or digital devices such as tablets (e.g. iPad) and smartphones to keep in regular contact with your loved ones. While it is especially challenging for Seniors, it is important to avoid unnecessary in-person contact as much as possible.

When required, try to maintain a distance of least 3 meters, avoid touching your face, and wash your hands often with soap and water for at least 20 seconds. If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol to cover all of the surfaces of your hands and rub them until they feel dry.

If you need groceries or supplies, don't be shy to ask family and friends to drop of what you need. There may be resources available in your area (e.g. Friendly Neighbor Hotline in the Greater Toronto Area) that can offer assistance. If you do need to go out, many businesses such as grocery and drug stores are designating hours specifically for Seniors. Please check with your local business (phone, website, Facebook) to see if this is offered. More information here.

Symptoms of COVID-19

Details on symptoms can be found here. (Government of Canada, Ministry of Health).


  • World Health Organization. (n.d.). Q&A on coronaviruses (COVID-19). Retrieved from https://www.who.int/news-room/q-a-detail/q-a-coronaviruses
  • World Health Organization. (n.d.). Advice for public. Retrieved from https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public
  • World Health Organization. (n.d.). Coronavirus. Retrieved March 16, 2020, from https://www.who.int/health-topics/coronavirus
  • Public Health Agency of Canada. (2020, March 13). Coronavirus disease (COVID-19). Retrieved from https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19.html